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Terms an​d Conditions of Sale


By placing an order with Supreme Tile and Stone, you (the "Customer") agree to the following Terms and Conditions. These terms apply to all purchases and orders made and are subject to change at our discretion. Please review them carefully before proceeding with your purchase.

1. Quotes and Validity

  • Quote Validity: Please note that quotes are valid for 14 days from the issue date. Prices, availability, and terms may change after this period.
  • Subject to Change:  Quotes are subject to change based on fluctuations in supplier pricing, shipping rates, and other factors beyond our control. Any additional shipping and/or overseas fees are subject to the terms set by our vendors.

2. Order Placement and Confirmation

  • All orders are subject to acceptance and availability. Supreme Tile and Stone reserves the right to reject any order for any reason.

3. Delivery and Shipping

  • Sidewalk Delivery Only: All deliveries are limited to the sidewalk or curbside of the delivery address provided. Supreme Tile and Stone is not responsible for moving materials beyond this point.
  • Customers are responsible for arranging further movement of materials beyond the sidewalk or curbside.

4. Tile Variation and Inspection

  • Shade Variation: Tile shades may vary slightly from sample tiles or images displayed online or in the showroom. This is a natural characteristic of tiles, and no claims will be accepted based on color variations.
  • Inspection Prior to Installation: Customers must inspect all tiles upon delivery. Any visible defects must be reported within 48 hours of receipt. Installation of tiles implies acceptance of materials.

5. Limited Liability

  • Supreme Tile and Stone’s liability for defective or damaged tiles is limited to the original purchase cost of the tiles only. We are not responsible for labor, installation, or any other consequential damages.
  • No claims, exchanges, or refunds will be accepted for tiles that have been used, cut, or otherwise mishandled.

6. Special Orders and Deposits

  • Non-refundable Deposit for Special Orders: Deposits for special orders are non-refundable under any circumstances.
  • Special orders are subject to the return and exchange policies of the respective vendor. Supreme Tile and Stone will facilitate communication with the vendor but is not responsible for return acceptance or associated fees.

7. Returns and Exchanges

  • Return Policy: Returns are accepted within 30 days from the date of delivery. Returned tiles must be in their original, unopened packaging. A 25% restocking fee will be applied to all returns.
  • No Returns after 30 Days: Returns will not be accepted after 30 days from the date of delivery.
  • Refunds: Refunds will be processed for unopened boxes only. Refunds will be issued to the original payment method within 10-15 business days of receiving the returned items.
  • Special Orders: Returns on special orders are subject to the vendor’s return policy. Please contact us for specific vendor return policies.

8. Payments and Fees

  • Supreme Tile and Stone accepts various payment methods. All orders must be paid in full before delivery or pickup.
  • Bounced Check Fee: A fee of $20.00 will be applied to any returned or bounced check.
  • Outstanding Balances: Any unpaid balance remaining after the due date may result in additional fees, interest charges, or suspension of future orders.

9. Cancellations

  • Order cancellations must be made within 24 hours of placing the order. Special orders cannot be canceled once the order has been confirmed with the vendor.

10. Product Use and Suitability

  • It is the Customer’s responsibility to determine the suitability of any product for their intended use. Supreme Tile and Stone is not responsible for product applications that fall outside the recommended uses specified by the manufacturer.

11. Force Majeure

  • Supreme Tile and Stone is not liable for delays or inability to fulfill orders due to circumstances beyond our control, including but not limited to natural disasters, transportation disruptions, and supply chain issues.

12. Amendments and Modifications

  • Supreme Tile and Stone reserves the right to update or modify these terms at any time. Any changes will be effective upon posting to our website.

13. Acceptance of Terms

  • By placing an order, the Customer acknowledges and agrees to these Terms and Conditions, as well as any policies, guidelines, or amendments provided on our website at the time of sale.